Cancellation & Refund:
At Cashmere Carry Bag Pvt Ltd, we strive to provide our customers with the best products and services. In the event that you are not satisfied with your purchase, we offer a refund and cancellation policy as follows:
⦁ Cancellation Policy
If you wish to cancel your order, you can do so by contacting our customer service team within 24 hours of placing the order.
Orders that have already been processed and shipped cannot be cancelled.
In case of cancellation within the 24-hour window, the full amount paid will be refunded within 7 working days.
⦁ Return and Refund Policy
⦁ We offer a 10-day return policy from the date of delivery for all products purchased on our website. The return package should reach us in unused condition within the specified 10 days from the date of delivery of the product. Postal delays or any other reasons not attributable to us shall not be our responsibility.
⦁ To be eligible for a refund, the product must be unused and in its original packaging, with all tags and labels intact.
⦁ Refunds will be processed once the product is received and inspected by our team.
⦁ The refund amount will be credited within 7 working days from the date the package is received by us and found in order.
⦁ We reserve the right to refuse a refund or return if the product is not in its original condition, or if the return is not received within the 10-day window.
⦁ Shipping charges and any other associated costs, including taxes and duties, shall not be refunded.
⦁ In the unlikely event that you receive a defective or damaged product, please contact our customer service team immediately.
Exceptions: Personalized and custom-made products are not eligible for returns or refunds.
Note: By making a purchase on our website, you agree to our refund and cancellation policy. For any queries or concerns, please contact our customer service team at cashmerecarrybag@gmail.com.